Editor's Angle
The Savant
On the Cover:
Values in Action
by Brett Pyrtle
In the roar of Hurricane Charley, the most powerful hurricane to lash southwest Florida in more than 40 years, it’s fair to say that none of Lee Memorial Health System’s 6,200 employees needed to consult a values poster for ideas on what to do. They were already doing it.
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Company Values, Out and About
by Ingrid Case
Identifying core cultural values and effectively communicating those values internally and externally help build relationships with workers and customers who want to be part of that culture. All other factors being equal, the sense of belonging to the right club can be a big boost for business.
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Effective Perspective: Delighted to the Core
by Matt Krantz Fugate
An ex-consumer relations representative explores the pleasures of customer service.